Clients? As part of the project team?
But of course--if it weren't for them, there wouldn't be a project in the first place.
Every client is unique in terms of the degree of involvement in a project and the talents they bring to the project team. Therefore, it's important for us to learn as much as we can about them (including how to work with them) and help them feel like valued members of our team, rather than outsiders. We bring them into the process, keep them informed through regular meetings and review cycles, and provide additional training to help them maintain and update their sites long after launch.
Who's in the group:
Here are some of the different roles clients have held on project teams:
Project Manager/Director
Nearly every project we've worked on has a Project Manager on the client side. Often they are the primary point of contact for the entire client team. They work closely with the Producer at vivid, and sometimes mirror their responsibilities.Art Director/Designer
Some clients like to include their own in-house/contract designers and illustrators on projects, in either advisory or production roles. This may be to ensure that identity standards are followed, or to achieve a particular style. We provide them with training in web graphics and interface development when requested.Marketing/PR Director
Quite often, it is the marketing department that is tasked with building a company website. Marketing directors and marketing communications managers frequently provide copy and/or editorial direction, art direction, and project management. Additionally, our PR staff works closely with the client's PR department to publicize sites through press releases, interviews, conferences, and other promotional activities.Writers
Some clients prefer to provide their own copy, in final or rough form. Our Creative and Technical Writing Directors work directly with clients to help them shape their copy for the Web, providing customized style guides, glossaries, and tutorials, and training in editorial maintenance of moderated discussion areas.Misc. VPs and Managers
Other "higher-ups" in the organization are sometimes asked to give their blessing to projects (or be kept in the loop throughout the project cycle). We arrange demos, conference calls, and whatever preparation is necessary to assure that the right people are seeing and signing off on our work.Webmasters + SysAdmins
We work with them to transfer builds to their server, or find a host provider, or integrate customized technologies into their existing structure. We also provide training upon request so they can maintain their sites with the same degree of quality that we do.Meet the rest of the teams:
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